Getting renter’s insurance for my new apartment has proven to be a lengthy exercise in patience. The folks over at Answer Financial—or maybe just the fellow I’m dealing with—have proven to be hopelessly inept. I submitted my application through their website, yet they somehow felt it necessary to phone me up and have me repeat the very same information to them over the phone. What’s more, they kept confusing my old (current) address and new address, as if retaining that tiny bit of information was beyond their abilities. What’s so hard to understand about wanting to buy insurance for a place before I move into it? You’d think I was the first person ever to do it.

Their latest screw-up: after specifically asking me what address I wanted the forms mailed to (and after I explicitly spelled it out to them), they nonetheless managed to mail it to my new address, whereupon the mail was returned to them. I’ve never before had the misfortune of dealing with such a bunch of bumbling idiots, and I hope never to have to again (though undoubtedly I will).