Been spending the last two hours trying to figure out what kind of cable set-top box I need to connect the dual-cable. Speaking with a friend who lives nearby, and digging through the AT&T Cable website, I know such a box exists, but I’ve been having a heck of a time trying to find out exactly what it is, where/from whom I can get one, etc.

For starters, I defy anyone to find a phone number at which the AT&T Cable people can be reached, on their website. Finding a number to call is half the battle, it seems. I finally found a number one a page connected to their broadband Internet service, which re-directed my call to a number for their cable service technical support, which put me on hold, and dropped the connection. I called in again, got successively more precise answers as I my call was escalated up three (!) levels, until I reached someone who eventually determined that I needed to call a different support number (because I was a bulk system customer rather than a normal residential customer), attempted to transfer me there, which left me on silent hold for ten minutes before I hung up… And when I attempted to call that number directly, all I got was a message telling me to call back during business hours… which I might have been able to do had I not spent the whole previous hour trying to find that number in the first place!

Had I any hair, I’m sure I would have torn it out by now in sheer frustration. God, I hate AT&T.