I have personal ads placed on both Cupid.com and Match.com and while there may have been a time when the two services were roughly equivalent, the latter is now superior in every way. It didn’t really matter to me when I just had an ad placed on Cupid.com (which is free), but I got a response to it and had to sign up in order to reply. Now that I’m a paying customer, I’m really steamed:
- Arbitrary and random censorship: in my ad, the word “someone” was “[CENSORED]” three times. What the hell?
- Cupid.com only allows one photo on a profile—one photo that they badly resize to 250×250 pixels and store with impossibly bad JPEG compression artifacts. You’d figure that with only one photo per profile, they could at least get it right.
- Terrible customer service. Only by correctly answering the right sequence of questions from their “help wizard” can I actually get a form that allows me to E-mail them a tech support question…
- … Which I had to do, because when I tried to forward a response I’d received to my own E-mail account, it arrived as a totally blank message.
- Totally unreliable server; at the present moment I’m unable to log in to my account. Even when I can, it’s rather slow; with so few users you would think they could at least make their server reliable and responsive.
- Their “auto-match” feature is idiotic. Apparently it only lists matches that it considers are “100%”… and they suggest increasing the number of matches by loosening one’s stated match criteria. Mine are extremely relaxed as it is!
- Extremely irritating “animated” banner ads on their website.
I think they must have blown their budget on their so-called “massive radio campaign” because although their radio ads are pretty funny, in every other conceivable way, Cupid.com sucks.