We’ve all heard horror stories about shipping companies such as FedEx and UPS, but by far the most utterly incompetent, totally useless carrier is DHL.
I recall when I ordered the Miata’s rollbar last year, it was shipped to me via DHL. It was due to be delivered to my home just before a long weekend, but for some reason or another they failed to deliver it. I really wanted to install it that weekend so I called them up and asked them if I could just go to their warehouse/customer service center and pick up the package from there. No problem, they assured me. Well, I showed up there with the package information and lo and behold, they were unable to locate it. No idea where it was. They did finally deliver it the following week but I think it ended up being almost a week late.
I bought a navigation system for the truck from Dell last week. For some stupid reason they chose to ship to me it with DHL. It was due to be delivered today, but sure enough, they screwed it up. How they managed not to deliver it, however, still baffles me. Apparently they transmuted my last name to “Tam”. I don’t know how they managed this because my name on the order is clearly stated as “Viet-Tam Luu” so how “Tam” became my last name is beyond me. Regardless, they should have been able to get it to VMware’s Receiving department who know me well and would have figured out the parcel was for me despite the name mangling. Yet somehow DHL managed to fail that too. Did they fail to go to the company’s Receiving department at 3210 Porter Drive rather than the corporate HQ at 3145 Porter Drive? (My orders are always addressed to 3145, and FedEx/UPS/USPS/etc. all know to go to the Receiving dock at 3210.) Even more baffling is that the receptionist at 3145 Porter mentioned to me that DHL had contacted her. How they managed to screw things up even with her instructions, completely defies all explanation.
Being enticed by a $20 off $100 coupon, I bought a bunch of stuff from Amazon.com’s automotive department. It turned out to be remarkably hard to find $100 worth of stuff actually sold by Amazon proper (and not one of its “affiliates”) that I actually needed and wanted to by, but I managed to fill out the order with motor oil for the truck and the Evo. The oil was shipped out today from Amazon.com’s Kentucky warehouse. The carrier? Airborne Express… which, I just learned, was merged into DHL. Crap. Estimated delivery date: November 13. November 13?!? What’s it crossing the country by, mule train? There’s nothing “express” or “airborne” about this shipment… unless maybe if their idea of “airborne” transport is a hot-air balloon, then I could almost believe it would take that long to arrive. Of course that completely defeats my having bought some trick racing motor oil for the Evo, since I needed it before going to the track on the 12th. I couldn’t imagine it would take that long to deliver.
Words simply fail me.