I went to the “Genius Bar” and showed them the problem with laptop, and they said they’d take it in for diagnostic testing to be followed by any necessary repairs. They told me the initial diagnostics would take about 48 hours and they would follow-up by phone.

Five days passed without any word from Apple, nor any update on the repair status on the tech support website. I finally called Apple’s tech support line; they contacted the Stanford store who claimed that they had tried to contact me a few days earlier for authorization to send out the computer for repair. Funny, that; I’d given them my mobile phone number (verifiably correct on the receipt I received from them) and at no point did I miss a call or get a voicemail from the store.

Anyway with my authorization they sent the MacBook out to Memphis (if the FedEx tracking information is to be believed) for repairs, which were completed last weekend. The computer was shipped back to Stanford which received it on Monday. I phoned them and was told the computer was being “processed” and they would call me when it was ready.

Two days later and no phone call. I called up the Stanford store, inquired, and sure enough, the computer is ready to be picked up.

For a company that now makes phones, you’d think they would understand how to make phone calls.