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Fool me once…

Wednesday, August 13th, 2008

The replacement Milwaukee chop saw from Amazon arrived today. I had a strong doubt that this one would survive the shipping process intact as well, so I told Noe (Extreme Performance‘s store manager) to check it as soon as it arrived.

Sure enough, this one was broken in exactly the same way, and Noe refused delivery on the item—much to the consternation of the FedEx guy, who didn’t relish having to carry the 50-pound box back to his truck. That confirms my suspicion that the packaging was insufficient to protect the tool during shipping. Not what anybody would expect from Milwaukee Tools.

Parcel smashing: no longer a UPS exclusive

Monday, August 11th, 2008

I ordered a Milwaukee chop saw from Amazon.com last week for some fabrication I need to do at the shop. (Following my delight with the new drill press, I’ve resolved to buy some proper shop tools rather than improvising with cheaper electric hand tools.) I needed the tool for this weekend and was happy to see them offering $3.95 1-day shipping by FedEx—an amazing price for shipping a large 50-pound box.

The chop saw arrived on time as promised, but I didn’t get around to taking it out of the box until yesterday, whereupon I found “a little” damage had occurred in shipping: the main arm of the shop saw had completely sheared though. Most impressive since the box it came in showed relatively little sign of damage.

Luckily Amazon’s return/exchange process is about as easy and painless as they get, but this setback does further delay my reassembling my Spec Miata’s engine for the next race…